Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that ...

PROVO, Utah — Non-emergency dispatch calls in Utah could soon be answered by artificial intelligence. Dispatch centers say the goal is to help free up dispatchers to focus on the emergency calls and ...

TRAVERSE CITY — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch ...

The city of North Little Rock is making an effort to improve the process for emergency calls with a newly-adopted software.

BEND, Ore. (KTVZ) -- In emergencies, every second counts. From the moment a 911 call comes in to when officers arrive on scene, first responders are in a race against time. But even the fastest chain ...