Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It ...
eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...
Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By ...
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