In a recent scholarly article, Siva Prasad Sunkara offers an incisive exploration of how Artificial Intelligence (AI) is revolutionizing Customer Relationship Management (CRM) and Enterprise Resource ...

Grand View Research valued the worldwide market for CRM solutions at $73.4 billion at the end of 2024 and projects it to reach $163.2 billion by 2030, growing at a compound annual rate of 14.6 percent ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Fortune Business Insights valued the global CRM market at $64.4 billion in 2022 and expects it to top out at $71.1 billion this year and $157.5 billion by 2030, growing at a compound annual rate of 12 ...

Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness ...

In today's rapidly evolving field service sector, the difference between success and failure often hinges on a simple yet crucial element: the integration of technology. Imagine a scenario where a ...

With new Accountant and Enterprise Suites, Intuit aims to reduce deployment time, boost productivity, and modernize how mid-market firms manage growth and profitability. Aurasell is betting that ...

RightNow Technologies is looking to raise its profile in the market for enterprise customers with a new release of its customer relationship management system. The hosted applications company on ...

Editorial Note: Forbes Advisor may earn a commission on sales made from partner links on this page, but that doesn't affect our editors' opinions or evaluations. HubSpot and Zoho CRM are both ...