IP telephony, or voice over IP, is now commonplace in many large enterprises. So why has it not been successfully ported to an area where it can offer great benefit - the call centre? IP-based call ...

IT services firm Xansa has signed a five-year deal with BT to use its hosted front-end call centre system for its business process outsourcing (BPO) operations in India and the UK. The system is due ...

Smartz Solutions: More than just a CCaaS platform. Does your contact centre technology drive results – or just drain your budget? Here’s a bigger question: if you wanted to leave your current ...

Amid the global "AI boom" that has seen significant advancements in 2025, and as AI adoption accelerates within the call centre & contact centre industry, a Singapore-based AI agent development ...

For today’s successful unified communications and collaboration (UCC) systems, robust contact centre (CC) functionality is now table stakes, and to take the leading collaboration application to that ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Azzurri has implemented a new cloud-based contact centre architecture for ...

Lucent is buying UK call centre systems developer SDX Business Systems for $200m (#124m). SDX markets INDeX, a range of voice and data call centre systems for the small and medium enterprise market, ...

Eir, the largest provider of fixed line telecommunications services in Ireland, has announced what is being called a “transformative” partnership with NTT Data and Genesys. Offering broadband, voice, ...