The concerns and priorities of organizations have mostly stayed the same, with some changes regarding real-time and siloed ...

Digital channels give organizations an opportunity to personalize the journey of their customers using the insights gained from this mutual data exchange. Customer service and support (CSS) leaders ...

65% of organizations said agentic analytics and AI-driven decision making were the top priorities for 2026 while half said the main reason for adopting AI is to achieve higher productivity and faster ...

NASHVILLE — Looking to 2026, the top 10 priorities for higher-education technology leaders as determined by the nonprofit association EDUCAUSE span data culture and governance, AI literacy and ...

63% of business leaders describe their organizations as very data-driven, up 10% from 2023. Only one in two business leaders is confident about the ability to deliver timely business insights. The ...

Accelerated business automation, a rediscovery of data governance and a significant shift to customer experience activities are highlights of enterprise software and data management investment for IT ...

Amid progress by robotic surgery companies in ramping up system placements and procedures, orthopaedic market leaders like Stryker and Zimmer Biomet say better utilizing patient data is the next step.

A new report called “Business Strategy: Analytics Leads Accountable Care Investment Priority,” released by IDC Health Insights, a market research and advisory company, found that healthcare ...

Data modeling refers to the architecture that allows data analysis to use data in decision-making processes. A combined approach is needed to maximize data insights. While the terms data analysis and ...

Customer service and support leaders cited customer data and analytics as their top priorities for achieving organizational goals in 2023, according to a survey from Gartner. In the survey, 84 percent ...