My tweet today was: “Resilience doesn’t start with experience – it STARTS with attitude – your attitude.” It got more than 100 “re-tweets.” Evidently people understood what I was saying and chose to ...

(By John Shomby) When is it right to respond? When is it right to react? There are times when one works better than the other. One is short-range and the other long-range. We should react in ...

Have you ever been in a situation where you have gotten emotionally triggered and you reacted in a way you regretted? In today’s business world, it is imperative to be able to respond with tact and ...

As a leader, your team looks to you to set the rules. They turn to you for advice — for your thoughts on how to behave. Which is why the way you communicate is so important. If you aren’t clear on ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. With the uncertainty in the world today, organizations need ...

You”ve done something wrong and your customer is angry. You”ve apologized and you try to fix the problem. Meanwhile, you”re hoping the customer doesn”t go someplace else next time. Want to buy some ...

Over my decades-long history as a blogger, author, public speaker, and consultant, I have come to appreciate the power of words. I often hear that “it’s just a semantic difference” when discussing ...

This month, as we continue to OWN our behaviours, our theme is Being Present. Today we consider how being present can help us to respond, rather than react.

How often have we reacted to a situation dramatically and been embarrassed? How often have we spoken without pausing to gather and frame a thought first? Often, our own reaction has deeply hurt us or ...

Over my decades-long history as a blogger, author, public speaker, and consultant, I have come to appreciate the power of words. I often hear that “it’s just a semantic difference” when discussing ...