According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Editor’s Note: The April 2020 issue of Health Affairs journal includes the article, “The Organizational Risks Of Cross-Sector Partnerships: A Comparison Of Health And Human Services,” by Shauna ...

The Supreme Court’s recent ruling to overturn affirmative action in higher education comes at a time when racial inequality in K-12 schools is deep and growing. The court’s decision immediately ...

Cyprus is moving ahead with the implementation of a coherent set of interventions that strengthen social inclusion and ...