Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

If you're anything like me (or millions of other everyday consumers), you may be surprised to contact customer service only to be prompted with a litany of questions about who you are and what you're ...

For a fighter pilot in combat, speed is everything. Speed can sometimes even save your life. That's why we have a saying in the jet fighter community: Speed is life. Those three simple words took on a ...

Nordic banking giant Nordea is rolling out artificial intelligence (AI) technology to speed up its customer service processes. The software, developed by Estonian startup FeelingStream, analyses ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...