Data — a word that packs a punch but can be hard to define. Often, we use the word so loosely and generically that we fail to realize what data we need to collect from our fields. For decades, the ...

Google’s Martin Splitt recently gave a detailed explanation of the difference between lab data and field data as it relates to testing tools. Field data is more reliable, Splitt says, as it’s an ...

In field service management, every minute counts. Faster issue resolution leads to happier clients and allows technicians to move swiftly to the next job. Real-time data, once a "nice-to-have," is now ...