ThoughtSpot is at the heart of new 'modern data stack' helping UK food brand Huel find answers more quickly than it used to with Business Intelligence ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Enterprises are stepping back from scattered digital programs and beginning to treat e-commerce as part of their core ...

Know how cybercriminals use LLMs to target crypto users. Learn about AI-generated phishing, fake smart contracts, and how to ...

With a $36 million investment, Clover Security plans to expand its suite of AI agents that automate security reviews and ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Customer churn remains a huge issue for telcos, but AI could be the key to changing that. Or, it could fail to live up to its ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

AI agents increasingly filter options and shape shortlists before people ever engage, shifting where visibility and influence ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...