Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

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Article subjects are automatically applied from the ACS Subject Taxonomy and describe the scientific concepts and themes of the article. The AOM has not traditionally been included in chemistry ...

Migrating legacy code and applications to modern systems is risky and time-consuming, but often unavoidable. Here are seven ways genAI tools can make app migrations easier. According to one report, as ...

In 2019, SunTrust Bank and BB&T Bank merged to form Truist, becoming the sixth-largest commercial bank in the United States at the time. Truist offers a range of banking services from personal to ...

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Creating a .desktop file in Linux allows you to launch applications directly from your desktop or start menu, enhancing your productivity and user experience. This guide will walk you through the ...

Abstract: This article proposes a distributed angular routing algorithm in time-varying dynamic low Earth orbit (LEO) satellite constellation networks. For designing satellite routing algorithms, it ...

So if procrastination is so costly, why do so many people regularly do it? Years of research have provided a reasonably comprehensive list of psychological factors that relate to procrastination. But ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. You've been practicing for weeks. You've (finally) figured out ...